Returns & Exchanges

RETURNS

No worries. If it’s like new, you have 14 days to return it. It works like this:

Report return: visit the Customer Support page and tell us your order number, the items you want to return, and why. Our team is available to provide all support and will contact you as soon as possible, usually within 24 hours.

Product returns must always be communicated in advance and approved by the Customer Happiness Manager of the ‘usaria’ store in order to provide you with the best after-sales service.

It is only possible to return products that remain in a condition to be sold again, in their original packaging. We do not accept returns for customized products.

Charges for product returns and exchanges are always borne by the customer.

The return of the product must go to the address that will be indicated by the Customer Happiness Manager and must include a tracking number. If the shipment is made without any type of tracking number and it is lost, it will not be possible to process the refund.

Never return an order without letting us know, we will not be able to accept it.

Once the package is accepted, verified, and approved, a refund of the full order amount will be issued and a refund will be available within 5 business days.

EXCHANGES

Simple. You have 14 days to do it if it’s like new.

Communicate exchange: visit the Customer Support page and tell us your order number, what items you want to exchange and what new size and/or color you want. Our team is available to provide all support and will contact you as soon as possible, usually within 24 hours.

Product exchanges must always be communicated and approved by the store Customer Happiness Manager to provide you with the best after-sales service.

It is only possible to exchange products that remain in a condition to be sold again, in their original packaging. We do not accept exchanges for customized products.

The exchange of the product must proceed to the address that will be indicated by the Customer Support team and must include a tracking number. If the shipment is made without any type of tracking number and it is lost, it will not be possible to complete the exchange.

Never return an order without letting us know, we will not be able to accept it.

Once the order is accepted, verified, and approved, we will ship the replacement item free of charge within 2 business days.

DEFECTIVE PRODUCT

Communication of anomaly: visit the Customer Support page and tell us your order number, what items you want to exchange, and a brief explanation of the defect along with photographs. Our team is available to provide any support and will get in touch with you. as soon as possible, usually up to 24 hours.

ORDER RETURNED TO SELLER

Delivery failure: The customer did not respond to the Carrier’s contact attempts. To process a possible refund, duplicate shipping costs will be deducted from this amount, referring to shipping costs + returning shipping costs to the seller.

If the customer wants his order to be shipped again, he will be asked to pay the shipping costs in full without any kind of discount or offer that he may have benefited from in the respective initial shipment.

Refusal of delivery (WITH/WITHOUT DAMAGE): To process a possible refund, duplicate shipping costs will be deducted from this amount, referring to shipping costs + returning shipping costs to the seller.

PRODUCT OR PACKAGING ARRIVED WITH DAMAGES

We ask that upon acceptance of the order, check the status of the box and always mention what you detect during delivery, such as: “Damaged box”; “Box with falling marks”; etc., on the courier’s receipt sheet, so that if any product is damaged or missing, a service complaint and insurance claim can be made immediately.

After receiving your order, you should check the products you have purchased and their packaging. If you identify any manufacturing problem or any aspect that is not in accordance with your order, you must notify us as soon as possible.

Otherwise, in the event of damage/theft of products, we will not be able to file a claim with the carriers, which, therefore, will not assume any responsibility.

You will have to accept the shipping from the carrier (If the product is returned to the sender, shipping costs will not be refunded).

Report incident: visit the Customer Support page and tell us your order number, and add images of the package/products. Our team is available to provide all the support and will contact you as soon as possible, usually within 24h.

RETURN OF OFFERS

The return of an offered product must be made by the person who offered/purchased it. In this case, to proceed with the return, you must contact the person who purchased it, so that they can proceed with the return, in accordance with the return policies.

The refund of the amount paid will always be made using the same payment method used in the purchase.

IMPORTANT INFORMATION

The cost of sending the product to the seller, in any case, is always borne by the buyer. Please contact our Customer Support team with full details.